Refund and Return Policy
Effective Date: 04.02.2024
At Blue Ice Digital, we strive to provide high-quality digital services and products to our customers. We understand that there may be instances where you may need to request a refund or return. Please read our policy below to understand our practices regarding refunds and returns.
1. Digital Products
Due to the nature of digital products, all sales are final. Once a digital product is purchased and downloaded, it cannot be returned or exchanged. However, if you experience any technical issues or if the product does not meet the description provided, please contact our support team within 14 days of purchase. We will review your request and determine if a refund or replacement is warranted.
2. Digital Services
For digital services, we offer a 30-day satisfaction guarantee. If you are not satisfied with the service provided, please contact us within 30 days of the service completion. We will work with you to address your concerns and may offer a refund if we cannot resolve the issue to your satisfaction.
3. How to Request a Refund
To request a refund or report an issue with a digital product or service, please follow these steps:
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- Contact Support: Reach out to our customer support team at [support@blueicedigital.com] with your order number and a detailed explanation of your request.
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- Review Process: Our team will review your request and respond within 3-5 business days. We may request additional information to assist in the evaluation.
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- Refund Processing: If approved, refunds will be processed to the original payment method within 7-10 business days.
4. Non-Refundable Items
The following items are non-refundable:
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- Digital products that have been downloaded.
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- Services that have been completed to the customer’s specifications.
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- Subscription fees for ongoing services.
5. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.
6. Contact Us
If you have any questions regarding this policy or your order, please contact us at:
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- Email: support@blueicedigital.com
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- Phone: +001976613998
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- Address: Nikunja-2,Khilkhet,Dhaka-1229
Thank you for choosing Blue Ice Digital!
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